How else to get in touch with Cool FM?

Here are all the ways to contact Cool FM

Here at Cool FM, we love to hear from you! Whether that’s a message to your favourite presenter, a conversation on social media, or even how to advertise with our station. Below is everything you need to know about getting in touch:

How to connect with our presenters and shows

You can get in touch with Cool FM via the following methods:

TEXT: Our number is 63103 – just start your message with COOL - texts cost your standard network rate.

Competitions need different keywords and have lots of terms and conditions, so listen out carefully for those.

WHATSAPP: You can send a Whatsapp message to 028 9182 0010

VOICE NOTE: You can send a voice note to 028 9182 0010

CALL: You can call us our studios on 028 9182 0010 or the main reception on 028 9181 5555 calls are charged at a local rate, but some providers may charge more.

EMAIL: You can email your favourite presenter direct, check out their presenter page for the details.

OFFICE ADDRESS:

Downtown Radio/Cool FM

Kiltonga Industrial Estate

Newtownards

Northern Ireland

BT23 4TJ

If making a complaint, please include your full name, postal address and telephone number so that we can contact you to discuss your comments. We reserve the right not to process complaints that do not include this information.

Connect with us on social media

Facebook: @officialcoolfm

X/Twitter: @coolfm

Instagram: @officialcoolfm

TikTok: @officialcoolfm

YouTube: @974coolfm

Contact our news team

If you want to contact our news team you can email newsroom@downtown.co.uk

How to advertise on Cool FM

We’d love to help you spread the word about your business, to find out more information visit https://hitsradioadvertising.co.uk/advertise-in-northern-ireland

How do I make an enquiry, comment or complaint?

The easiest way to get your answers is here: https://hellorayo.co.uk/cool-fm/contact/

If you have an enquiry or complaint, you can email: hello@coolfm.co.uk

Competitions

If you have an enquiry or complaint regarding our cash prize competitions like Make Me A Winner, including difficulties entering the competition from your smartphone or computer, please check out the Competition FAQs page.

If you have won a prize but haven’t received it yet, please email [win@bauermedia.co.uk ](http://win@bauermedia.co.uk |nofollow|newtab)

Job vacancies

For up-to-date job vacancies at all Bauer businesses, visit our careers hub here

How can I see the songs you've just played on station name?

For all of our stations you can see the music we’ve played recently, and search by track name, artist, and time played, from the Playlists page.

How to listen to station

We have a dedicated page with more information on how to listen to Cool FM here.

Technical support

If you need any technical support with listening and our website, use our 'Contact us' page here.