Public File
Cool FM, like each local commercial station in the UK has obligations with regard to its programmes, including its music and local content. These obligations are set out in the station Format which forms part of our Public File.
The Public File is just one indicator of our output. Just ask us if you’d like a hard copy. If you have any comments on it, let us know or, if necessary, contact our regulator, Ofcom.
News
Except in special or exceptional circumstances (which may include some bank holiday periods,) the station broadcasts news bulletins hourly from 0600 until 1900, with additional headlines in weekday breakfast. Bulletins contain a mix of local/regional, national and world stories, along with sport, weather and entertainment news.
At the weekend, bulletins containing local/regional, national and world news, along with sport, weather and entertainment news, are broadcast between 0900 and 1800 on Saturday and 0900 and 1700 on Sunday.
Additionally, at other times, bulletins containing national and world news, prepared by Sky, may be broadcast in some hours.
Our news pages online show some of our most recent stories.
You can contact the news team on newsroom@downtown.co.uk or 028 9181 5555.
Our local journalists are based in the areas they cover. The news is compiled and read at our studios in Newtownards for the most part and during peak times. From time to time, some content is prepared from other Bauer Radio Limited newsrooms.
Programmes
The station broadcasts twenty-four hours a day, with programmes as listed per the schedule on our website.
Programme Production
Programming within weekday daytimes is not regularly automated. Off peak programming is generally live with some programmes automated. These shows may be live in times of adverse weather or other relevant circumstances.
Guidelines
Guidelines on localness have been published by our regulator OFCOM, and are available here: http://stakeholders.ofcom.org.uk/broadcasting/radio/localness/localness-guidelines.
Contact
To contact the radio station generally, use our ‘contact us’ page and we’ll make every effort to reply to any emails which raise substantive issues.
Should you prefer to speak to programme management, please contact Content Director, Stuart Robinson – stuart.robinson@bauermedia.co.uk or you can also contact the station during office hours on 028 9181 5555.
Events/Charities support or coverage
The station stages several events and charity initiatives through the year.
Our charity Cash for Kids raises thousands for children that really need it through appeals across the year such as ‘Mission Christmas’.
Recent Programme and/or News Highlights
Our website covers much of the programming we’re proud of (general and, where appropriate, news).
Check our news pages to see the latest stories we are covering.
Localness
We aim that our radio stations belong to the areas they serve through the information services it provides. Any suggestions or thoughts on our output are always much valued.
Music
Cool FM is licensed to play ‘mainstream music’. It predominently plays current mainstream pop songs alongside classic chart hits from the last twenty years.
Format
Cool FM broadcasts on FM, DAB & online. As outlined at the head of this document, each FM licence is governed by a Format. Formats for all of our AM and FM licences are available on the Ofcom website at
https://static.ofcom.org.uk/static/radiolicensing/html/radio-stations/analogue/analogue-main.htm.
How to complain
Live, entertaining radio always carries some risk. We try to get things right, and not all programmes will be to everyone’s taste. Where we do make mistakes, we’ll try to take appropriate action as quickly as we can. Please do get in touch with any comments – praise or complaints and we’ll consider them carefully.
To contact us directly, you can e-mail hello@coolfm.co.uk.
If you then feel we have not taken the right action regarding a broadcast after contacting us, you may refer the matter to our regulator, Ofcom.