Calls for help reach record high in NI as Samaritans log 30,000 hours

Samaritans volunteers in Northern Ireland gave more than 30,000 hours to support others in need throughout 2020.

Over 120,000 calls and over 12, 000 emails were answered during the 12 months of COVID.

The Busiest day of the week was a Thursday with the busiest time of the day being 6pm to 10pm.

The new figures were revealed ahead of World Suicide Prevention Day this Friday (10th Sept).

Alan Heron, Regional Director for Northern Ireland, said:

“Coronavirus has undoubtedly been one of the most serious challenge Samaritans has faced in our 60 years in Northern Ireland, and we know we are needed now more than ever.

"Not only was it very difficult for our callers, but also for our volunteers, and it was their resilience and spirit that ensured we were there when needed most”.

"Suicidal thoughts aren't permanent"

While loneliness and isolation remained among the top reasons why people called, Samaritans also supported those with a mental health crisis, with family or relationship issues, job or financial insecurity, bereavement and anxiety over the coronavirus pandemic.

Alan continues: “Samaritans has always been a crucial part of the national response to the mental health and wellbeing needs of people in our community, and our work and presence in 2020 was a testament of that.

"The long-term effects of the pandemic are likely to be felt for several years and our service is a vital link for those in need of a listening ear.

"Every single Samaritan volunteer, staff member, fundraiser, partner and supporter in Northern Ireland played a role in keeping our services running and allowed us to continue working towards our vision that fewer people die by suicide.

"Each of them should be proud of what they personally contributed when most needed”.

Samaritans are encouraging people to talk to each other and share the things in life that give them hope this World Suicide Prevention Day, in line with this year’s theme Creating Hope Through Action.

Sharing ways of remaining hopeful could support anyone struggling to cope and be an important reminder that suicidal thoughts are not permanent.