Sky to cut 2,000 jobs and close Leeds call centre
7% of the workforce at the broadcasting giant is at risk
Media giant Sky has announced plans to cut 2,000 jobs and close its customer service centre in Leeds.
Locations in Stockport and Sheffield are also at risk, with operations to be scaled back at locations in Dunfermline and Newcastle too.
The move will impact staff who answer customer queries over the phone.
Sky says its down to changing customer behaviour, with more people seeking help either online or via apps.
The broadcaster is promising to invest millions into a new 'centre of excellence' in Livingston in Scotland.
A Sky spokesperson said: "We're transforming our business to deliver quicker, simpler, and more digital customer service.
"Our customers increasingly want choice, to speak to us on the phone when they need us most and the ease of managing everyday tasks digitally.
"We're investing in a new centre of excellence for customer service, alongside cutting-edge digital technology to make our service seamless, reliable, and available 24/7.
"This is about building a future-ready Sky that continues to put our customers and their needs first."
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