Suffolk Fire and Rescue Service praised for progress in improving its workplace culture
Inspectors satisfied with early improvements supported by council investment
Last updated 3rd Dec 2025
Suffolk Fire and Rescue Service is making progress in addressing workplace culture concerns identified during a previous inspection, according to His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS).
In feedback following an October revisit, inspectors acknowledged positive early changes across leadership, governance, and organisational culture. These improvements are underpinned by a comprehensive action plan developed in collaboration with staff and representative bodies.
The Inspectorate also noted Suffolk County Council’s significant support and investment of £1.6 million over two years, which has enabled the service to recruit new roles, train leaders, and introduce organisational reforms.
A step forward in culture improvement
Inspectors confirmed they are satisfied with the progress made, while noting that meaningful cultural change takes time.
Jon Lacey, Suffolk Fire and Rescue Service’s Chief Fire Officer, said the service remains focused on embedding these changes sustainably and consistently.
“We welcome the inspectorate’s recognition of the progress made so far, which reflects the hard work and commitment of our staff and leaders," Lacey said.
“We are building a positive, inclusive and values-led culture, and while we are encouraged by this feedback, we know we are only partway through our improvement journey."
The service has implemented various reforms, including:
Securing £1.6 million investment from Suffolk County Council
Recruiting nine new posts, with a further eight roles underway
Developing a 37-goal improvement plan covering all recommendations
Introducing new governance structures to enhance oversight
Rolling out training programmes and leadership development, including 360-degree feedback sessions
Increasing staff engagement through surveys and improved internal communications
Commissioning external peer reviews for transparency and learning
Suffolk Fire and Rescue Service’s Chief Fire Officer, Jon Lacey, said: “We welcome the inspectorate’s recognition of the progress made so far, which reflects the hard work and commitment of our staff and leaders.
“Our focus now is on continuing to embed change, strengthening leadership behaviours, and ensuring that improvements become sustainable and consistent across the organisation.”
Continued support from Suffolk County Council
Councillor Steve Wiles, Cabinet Member for Public Health and Public Protection at Suffolk County Council, praised the progress achieved and highlighted ongoing council support.
“It is reassuring to see the Inspectorate recognise the meaningful progress being made," Wiles said.
“The council’s £1.6 million investment is supporting improvements in leadership, communication and culture, and it is encouraging to see positive change emerging."
According to Wiles, strong foundations are now in place, though further work is needed to ensure sustainable improvements across the service.
The Inspectorate will continue to review Suffolk Fire and Rescue Service's progress at its next scheduled inspection.
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