Hospital in Cwmbran left overcrowded patients without pain relief, shows new report
The Grange University Hospital in Cwmbran has been found to have left patients without pain relief due to insufficient staffing.
The Grange University Hospital in Cwmbran has been found to have left patients without pain relief due to insufficient staffing.
The surprise inspection from the Healthcare Inspectorate Wales (HIW) showed there were also issues with patients overcrowding in waiting areas causing people to be left without privacy dignity, and access to timely care.
HIW said "it was disappointing to find that overcrowding in the waiting room and reception area continues to compromise patient privacy, dignity, and access to timely care.
"This was compounded by delays in patient flow, largely driven by system-wide discharge challenges that have a knock-on effect on the department.
"Inspectors were concerned about insufficient staff oversight in waiting areas, delays in completing risk assessments, and instances where patients did not receive timely pain relief.
"HIW asked for immediate improvements to be made in relation to risk assessments, medicine management, and equipment checks."
Staff were commended on their professionalism whilst working under challenging conditions.
Alun Jones, Chief Executive of Healthcare Inspectorate Wales, said:
"This inspection highlights both the dedication of staff working under immense pressure and the significant challenges that remain in delivering safe, timely, and dignified care.
"We are encouraged by the progress the department is making, but further improvements are urgently needed to address systemic issues affecting patient flow and care delivery.
"HIW will continue to work closely with the health board to ensure the necessary changes are implemented, so that patients receive the high-quality care they deserve."