Warning about fake Facebook page

Metrolink customers are being warned about a fake social media account offering refunds following recent disruption on the network.

Transport for Greater Manchester (TfGM) has been made aware that a customer was contacted by an unofficial Facebook account.

The message requested the person’s address and asked when they’d be home, so that someone could deliver vouchers.

There is no official Metrolink Facebook page.

TfGM Head of Metrolink, Danny Vaughan, said:

“I’m concerned that someone might be looking to exploit our customers.

“I want to be clear that we will not contact you via social media to ask for personal details or information about when you might be home.

“The last thing we want is for anyone to make themselves vulnerable to crimes such as fraud or theft.

“We will continue to work with the social media networks, the network operator KeolisAmey and with Greater Manchester Police to investigate any unsolicited approaches to customers.

“If anyone wants to make a claim for compensation following last week’s disruption I’d encourage them to do so through the processes that we’ve set up.