London Ambulance Service 'overwhelmed' with calls
Last updated 30th Nov 2025
London's Ambulance Service is urging us to call 999 only in a life-threatening emergency, saying it's been overwhelmed with calls lately.
The service reported as many calls on Thursday and Friday as it tends to get on a typical New Year's Eve.
Thursday saw nearly 7,400 emergency calls come in, while the following day had more than 7,500.
A normal busy day might usually see 5,500.
There has been an increase in the number of calls from people who have fallen or are having difficulty breathing.
Strategic Commander Laurence Cowderoy said it was "challenging" to help those in need quickly with the volume of 999 calls.
Mr Cowderoy said:
"We are currently extremely busy and for the last two days have received the number of 999 calls more typically seen on New Year's Eve, and 20% higher than this time last week.
"This weekend is looking just as challenging as we work to reach everyone who needs our help as quickly as possible."
"Now it has arrived, I'm asking all Londoners this weekend to help us by only calling 999 in a life-threatening emergency.
"For urgent but less serious medical needs, please consider using your pharmacy, GP, or NHS 111 online to get advice or treatment.
"The 111 service is also very pressured today, with people seeking repeat prescriptions or advice for colds and flu.
"If you don't have an immediate need to renew your prescription, please consider contacting your GP instead.
"Similarly, most colds and flu are caused by viruses, and the best place to get quick help is your local pharmacy.
"If you're still worried after talking to your pharmacist you can contact the 111 service for further advice, but please use 111 online in the first instance."