CQC takes action to protect people at Humberside nursing home
It's rated Rose Villa Nursing Home, in Hull, inadequate and placed the home into special measures
Last updated 6th Aug 2025
The Care Quality Commission (CQC) has rated Rose Villa Nursing Home in Hull, inadequate and placed the home into special measures to protect people, after an inspection in May.
Rose Villa Nursing Home, run by Rose Villa Care Home Limited, provides personal care to people who are living with dementia and physical disability conditions.
CQC undertook the inspection to follow up on concerns raised with them about the quality of care being provided to people.
After this inspection, CQC has rated the areas of safe and well-led, as inadequate. Caring, effective and responsive have been rated requires improvement.
CQC has also placed the service into special measures which involves close monitoring to ensure people are safe while they make improvements. Special measures also provides a structured timeframe so services understand when they need to make improvements by, and what action CQC will take if this doesn’t happen.
CQC has also begun the process of taking regulatory action to address the concerns which Rose Villa Care Home Limited has the right to appeal.
CQC deputy director of operations in the north, Alan Stephenson, said: “When we inspected Rose Villa, it was extremely disappointing to see how ineffective leadership had directly contributed to poor care. We found leaders hadn’t always investigated or learned when things went wrong, and didn’t always listen when staff spoke out about issues.
“Leaders ignored repeated concerns from staff about understaffing and low morale, which resulted in people’s care needs not being met. For example, one person was mobile and could walk to their wheelchair before living at Rose Villa, but at this inspection just stayed in bed due to a lack of support from staff.
“We made several safeguarding referrals to the local authority due to the seriousness of the concerns we found. These included leaders failing to ensure people at risk of pressure sores were repositioned regularly which resulted in their wounds getting worse and their condition deteriorating.
“Leaders didn’t listen to people’s preferences and wishes. For example, one person stated they’d like to have two showers a week, but it’d been over a month since they last had one which impacted negatively on their wellbeing. This is undignified and unacceptable.
“We have told leaders where we expect to see rapid, and continued improvements and will continue to monitor the home closely to keep people safe while this happens. We will return to check on their progress and won’t hesitate to use our regulatory powers further if people aren’t receiving the care they have a right to expect.”
Inspectors found:
Staff didn’t ensure people’s care plans were accurate and fully reflected their needs.
Managers failed to support and supervise staff to ensure they were competent in their roles.
Leaders hadn’t made sure the environment was safe for people.
Staff didn’t always administer or manage people’s medicines safely.
Leaders didn’t ensure lessons were learned following incidents where people could have been placed at harm.
Staff didn’t ensure there was a continuity of care when people moved between services.
Rose Villa say it's profoundly sorry that people may have not received the quality of care they deserve.