Bristol Airport apolgises following 'above average' queue times
People have taken to social media to complain about long queues this morning.
Earlier this morning passengers took to social media to complain about long queues at Bristol Airport.
It's not the first time the airport has faced backlash this month, as on Sunday it suffered an IT fault early in the morning causing delays to flight.
That was resolved within a few hours.
Bristol Airport has today issued a statement:
“We apologise to customers impacted by above average queue times early on Wednesday 4 May. We work closely with all business partners to ensure staffing levels are sufficient to provide a good service to passengers. However, on some occasions staff shortages can impact on waiting times and service standards. We constantly review resourcing across all areas and adapt plans to meet demand and build in resilience where possible.
“We have seen a strong increase in passenger numbers since the end of all COVID-19 travel restrictions. There is a huge pent-up demand for travel which has built up over the past two years during the pandemic and we are expecting a busy summer.
“The airport has been working hard over the winter season to prepare for the spring and summer season with various ongoing development projects in the terminal which are due to be completed over the coming weeks and months. The work includes a £2.6million investment in the enhancements of the commercial amenities in the departure lounge to provide a greater experience for customers before boarding their flights.
“Whilst recruiting and training new colleagues for the airport can take time, the Bristol Airport team and business partners will be working hard to ensure all customers have a smooth and easy journey through our terminal."
Bristol Airport has issued this advice:
"We advise all customers to arrive in the terminal a minimum of two hours before scheduled flight departure time to allow sufficient time to complete all the necessary check-in, bag-drop, security, and boarding processes ahead of their flight.”
Bristol Airport recommends all passengers to prepare before arriving at security. This includes:
• Have your boarding card ready
• Remove laptop computers and other large electrical devices
• Place liquids in separate liquids bags
• Empty your pockets into the trays provided
• Take off your jacket and/or coat
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