Security delays at Birmingham Airport
Bosses there have apologised for what they've described as a technical issue with security lanes
Bosses at Birmingham Airport have apologised after a technical problem in security led to delays.
Passengers took to social media to show the queues that had built up during today's morning rush hour.
In a statement - Birmingham Airport said..
We saw a usual busy Monday morning at Birmingham Airport with customers queuing downstairs, which is the new normal, as the upstairs queuing area has been taken out of service as we construct our new security area”.
“This morning we encountered a technical issue with our security lanes, which compounded the peak departure schedule and hindered our operation. We sincerely apologise to our customers for the level of service that they received, this is not what we aim to deliver here at Birmingham Airport.
“We wish to remind our customers thatexisting security restrictions remain in place. This can be confusing to our customers and on average 15% of bags are rejected as they are not compliant with current security restrictions. For each customer, a non-compliant bag adds ten minutes on top of their security search time.
“As a reminder, customers taking liquids and electricals through security in their hand luggage should follow these instructions.
- Liquids, pastes and gels, up to 100ml, in 20 x 20cm in resealable bags should be taken out of bags and placed in the security scanning tray
- All electricals are to be removed from their cases and placed separately in the security scanning tray
“The airport has been a working building site for 18 months, and continues to be, while we build for our future with a new security area. Queuing and walking routes are constantly changing however our colleagues are around for any help and assistance in the terminal. We apologise to our customers for the impact this transition may have from time to time.”