ScotRail launches WhatsApp messaging service for customers
It launches today to help customers using their services with their commute.
Last updated 2nd Sep 2019
ScotRail is launching a WhatsApp messaging service for customers as part of a £4 million investment to improve customer satisfaction.
They will become one of the first train operating companies in the UK to introduce the service to customers when it launches today. It will provide customers with the opportunity to communicate directly with the company through the app if they have any queries.
In February this year, Transport Scotland issued ScotRail with a customer satisfaction remedial notice. The launch of the new WhatsApp service for customers is part of the £4million remedial agreement between ScotRail and Transport Scotland.
ScotRail’s Head of Customer Operations, Phil Campbell, said:
"We are always looking for new and innovative ways to speak with customers, which is why we are so excited to launch WhatsApp.
"Our £4 million remedial plan investment will help to deliver the service our customers expect and deserve.
"We know we still have much to do to regain the trust of our customers, but the unprecedented investment we are making is already paying off, delivering more seats, more services and faster journeys across the country."
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