Important information relating to fake Facebook profiles asking for listeners bank and card details
We would never ask for your card details on Facebook - please read the important information below
We are aware a number of fake Facebook profiles that have been appearing recently on our social pages from scammers who are impersonating our presenters and brands. Here at Planet Rock we really value our listeners and wanted to warn you of fraudulent Facebook accounts and what to do if you encounter them or are contacted.
These fraudulent accounts are contacting listeners with claims that they have won a prize. Here at Planet Rock, we would never ask for credit card details in order for a listener to redeem a prize. If you have won a competition with us, we will almost always contact you by phone first.
We are working closely with Facebook to report any scam accounts that appear. If you suspect any fake profiles or you are contacted by an impersonator it's important you do not give away any personal details.
We will never directly message you to ask you to send us your credit card or bank details.
How are Planet Rock working to fight this fraudulent activity?
We are working with Facebook to remove any profiles pretending to be our presenters to ensure that no further listeners are targeted. We would never ask for credit card details in order for a listener to redeem a prize.
What to do if you think you have been victim to the scam or given out your personal details
If you think you think you may have been a victim of the scam and you’re in England or Wales, you can contact Action Fraud online https://reporting.actionfraud.police.uk or calling 0300 123 2040, or if you’re in Scotland you can report the crime to Police Scotland. Find out more here; [https://www.gov.uk/report-suspicious-emails-websites-phishing](https://www.gov.uk/report-suspicious-emails-websites-phishing |newtab). You should also contact your bank to speak to them urgently if you're concerned you may have given out your details.
How to report a fake Facebook account
If you have a Facebook account and want to report a profile or Page go to the profile or Page of the impersonating account. If you can't find it, try searching for the name used on the profile or Page, or asking your friends if they can send you a link to it.
Click the '-' button below the cover photo. If you're reporting a Page, select Find support or report Page. If you're reporting a profile, select Find support or report profile.
If you are reporting a Page, select Find support or report Page. If you are reporting a profile, select Find support or report profile. Follow the on-screen instructions for impersonation to file a report.
You can fill in the reporting form on Facebook here.
Follow the on-screen instructions for impersonation to file a report.You can find more information on Facebook reporting here.
How to block a fake Facebook account
Click account in the top right of Facebook. Select Settings and privacy, then click Settings.
Click 'Blocking' in the left side menu. In the Block users section, enter the name of the profile that you want to block and click 'Block'. Select the specific profile that you want to block from the list that appears and click 'Block', then click Block name.
How do I report someone that’s pretending to be me or someone else in Facebook Messenger?
There are lots of guides to help you based the device you use. See the full list here.
A message from Planet Rock
We would like to reassure all our listeners that we are working with Facebook to take down fake accounts. A reminder we will never contact listeners asking for any personal payment details. We are working closely with Facebook to report any scam accounts that appear. If you suspect any fake profiles or you are contacted by an impersonator it's important you do not give away any personal details.