New study launched to help improve and research mental health in rail industry
Cornwall's main rail provider - Great Western Railway - is pairing with Samaritans to help people after the pandemic
Last updated 13th May 2022
A new study has launched by Cornwall's main rail provider to improve and find out more about wellbeing in the rail workplace by encouraging conversations around mental health.
The project with Samaritans will work with Great Western Railway and the Department of Transport who have commissioned the study for Mental Health Awareness Week.
It comes after a recent Rail Safety and Standards Board survey found that railway employees experience anxiety at a rate of 1.5 higher than the general population.
Samaritans Research Project Manager, Suzy Ludlow, said: “We’re excited to be delivering this important study to support the mental health and wellbeing of the rail industry, thanks to GWR and DfT’s commitment.
“We really want to encourage rail staff from all areas to get involved in the survey – from the frontline to the managing directors – so everyone can have their say".
"Having worked with the rail industry for over 10 years in suicide prevention, Samaritans knows the traumas that rail staff can face, so we hope this study will make a huge difference to the industry.”
“We know the pandemic has had a huge impact on the rail industry and its staff and this is likely to be felt for some time, so it’s so important and timely that we delve into what support is currently available and see where we can recommend improvements, so that every single person in the industry feels comfortable to be open about their mental health and supported to get the help they need".
A previous study also found 43% of rail workers have a mental health condition and more than half of those said they experienced psychological or mental health issues because of their work in the rail industry. Still, only half of those in the survey looked for help. The project hopes to destigmatise conversations through survey, interviews and group discussions.
GWR HR Director, Ruth Busby, said: “We’ve been working closely with the DfT and colleagues from across the rail industry to develop a study which will help to promote and support positive mental health.
“The wellbeing of our colleagues is so important and this study is a further sign of our commitment to promoting an environment that supports positive mental health and supports colleagues experiencing trauma or mental illness.
“We look forward to learning the results from the study. This cross-industry approach means we can share best practice, learn from one another and provide the best support we can.”
Alison Pay, Managing Director for Mental Health at Work, added: “We are delighted to be working alongside Samaritans on this important research initiative for the rail industry. Supporting organisations to build capability across the mental health agenda for all employees, is at the centre of our work.
“Understanding mental health and wellbeing, with consideration for the extremely challenging circumstances of recent years, is pivotal in destigmatising conversations and encouraging access to appropriate and timely support. This research project will provide leaders with the information to make informed decisions on the future mental health strategy and support across the rail industry.”
Darran and Carol, as pictured above, are advocates for inspiring others to be open in the workplace, and using their experiences to help destigmatise mental health.
Darran Hickery, GWR Depot Engineering Manager Technician, said: “I’ve worked in the rail industry for 31 years. When I look back, I was on a downward spiral from the end of 2017, but I didn’t realise it at the time. I was trying to keep up with work and there was so much pressure, but I was putting on a front. One day in April 2018, I’d been in a conference that morning, which hadn’t gone well.
"I came out of it and went outside and phoned a colleague for a chat and I just burst into tears. I went to see my boss and I said, ‘I’m not alright’. Being a man, and even in 2018, there wasn’t much talk about mental health – thankfully today there is a massive difference and things have moved along.
“I was off work for 17 weeks in total and when I came back, I was open and honest about my experience. When I opened up it was absolutely amazing how many others then shared their experiences. It’s a cliché but I don’t want anyone else to go through what I did.
"I manage my own mental health now by talking and helping others – sometimes a simple smile and a chat can be enough. We’re all human beings at the end of the day. If we can be a bit more sociable and look out for each other, it will be a better place.”
Carol Foster, GWR Lead Customer Host and Mental Health First Aider, said: “My story started in my 20s, before I joined the railway. It started with anxiety – I started having palpitations and panic attacks. I remember calling the doctor the first time it happened thinking I was having a heart attack.
"I managed to get to a point where I had control of it, but then halfway through our marriage my husband got sick and that’s when things started going even further downhill. He became clinically depressed and his behaviour in turn made me depressed too. There was only so much I could take, and I had terrible thoughts.
“Part of what happened has made me who I am now. I think what I’ve been through makes being a Mental Health First Aider better. Having been there, I can empathise better with people because I know what I needed to hear. Being part of the onboard crew, I’m always visible and people see me out and about if they need to chat to me. I do find that helps some people – they just want to offload. ‘A problem shared is a problem halved’ really does make a difference".
The project, officially launching in June will invite rail staff to take part within the next six months, with the final study report being available next year.
For more information and to get involved in the study, please email the Research Project Manager Suzy Ludlow at s.ludlow@samaritans.org
If you're affected by any issues talked about in this article, you can call Samaritans for free on 116 123, email jo@samaritans.org, or visit www.samaritans.org