Great Western Railway awarded contract to continue to run train services in Cornwall
It has the operating contract for the South West for at least the next three years
Last updated 14th Jun 2022
The Department for Transport has awarded a National Rail Contract (NRC) to Great Western Railway (GWR) to continue operating the Great Western network, including Cornwall.
The new contract will run until at least 21st June 2025, with the potential for a further three years at the Secretary of State’s discretion.
In line with the contract, GWR is committed to attracting people back to the railway by continuing to deliver improvements in customer experience, while focusing investment on sustainable services, and providing better value for money for customers and the taxpayer.
Since taking over the Great Western franchise in 2015, GWR says it has seen satisfaction levels among customers climb from 81% to 91%, helped by the introduction of its high-speed Intercity Express Trains and the biggest timetable change in a generation in December 2019.
Bosses insist they will keep developing services, like digital ticketing and refurbishing train stations.
GWR Managing Director Mark Hopwood said: "We are delighted to have been awarded a National Rail Contract by the Department for Transport, which is a sign of its confidence in GWR as a trusted operator, and means we can continue to build on welcoming more people back to the railway.
"We look forward to working with our rail partners to develop services designed to meet changing customer needs, and putting passengers at the heart of an updated, modern railway".
Rail Minister Wendy Morton said: "We’re delighted to continue our partnership with Great Western Railway and excited by its plans to deliver more benefits for local communities.
“During the pandemic, GWR was instrumental in keeping critical services moving and this new contract will see it continue to deliver our ambitious Plan for Rail and provide a fantastic service for passengers".