Aberdeen's Citizen Advice Bureau helped clients make almost £7million gains in a year

At the bureau's AGM tonight the figures for 19-20 were revealed.

Author: Lewis MichiePublished 23rd Nov 2020

Almost Seven million pounds worth of financial gains have been made by clients of Aberdeen's Citizen Advice Bureau up until March 2020.

Clients were assisted in making gains of £6,781,931 in 19/20.

Speaking at the Bureau’s Annual General Meeting, which was held remotely on 23rd November, Chair of the Board of Directors, Valerie Maehle said:

“Our clients can gain financially for many reasons, including gaining access to benefits, obtaining refunds for consumer goods and challenging or rescheduling debts.

“Much of this money, which has been gained by our clients, then circulates in the local economy, giving a much-needed boost to local businesses.

We are extremely grateful to our wonderful team of staff and volunteers for their time and dedication in advising our clients. ”

Bureau Deputy Manager, Kate Dean said:

“During 2019-20, 6,699 clients accessed our service, an increase of 27% on the previous year.

“There were 19,841 client contacts and 30,424 pieces of advice were provided.

“While the Bureau offices have been closed to the public since March, all staff and a number of volunteers have been working remotely, to ensure that this vital service remains available to the citizens of Aberdeen.”