Major banks struggling with online glitches

Banking customers with RBS, NatWest, Lloyds and Halifax have been struggling with online banking glitches.

Some NatWest customers said cash appeared to have disappeared into thin air'' as attempts were made to transfer money.

The glitches came on what was payday for many people, being the last Friday of the month, and a day when many were checking their finances as they made preparations for the Bank Holiday.

RBS/NatWest said it was aware of an issue which meant some customers were having problems with its mobile banking app and with online banking running slowly.

In some cases, customers are having issues with transfers being delayed, it said.

One Twitter user wrote: When you transfer money from a #Natwest account to another and it just disappears into thin air.''

Someone else wrote: When you've been paid and the #NatwestApp isn't working.''

An RBS spokesman said the issues started on Friday morning. He did not confirm what had caused the problems, but said the bank was working hard to resolve them.

He said: We are aware that some customers are currently experiencing issues with our mobile app and online banking running slowly.

Some customers are also seeing issues completing transfers on accounts. We are working hard to resolve this and apologise for the inconvenience caused.

Our NatWest and Royal Bank apps and online banking are operating, but some customers are experiencing slowness trying to access them.

Telephony and branch banking are both available. We are seeing that some customers are having issues with their transfers being delayed.''

One Twitter user messaged Halifax to say: Sooooooooo slow getting access.''

Statements posted on Halifax and sister bank Lloyds Bank's Twitter accounts said they were aware that some customers were experiencing problems accessing internet banking and were working to resolve them as quickly as possible.

The statements said the issues were intermittent''.

A Lloyds Banking Group spokeswoman said: We are aware that some of our customers are experiencing issues logging on to internet banking across all Lloyds Banking Group brands. We are working to resolve the issue as quickly as possible and apologise for any inconvenience caused.''