Amazon take action to investigate unfair delivery charges

Moray MSP Richard Lochhead has welcomed a commitment from Amazon to investigate parcel delivery surcharges imposed by some companies selling on its website.

The company has offered to work with Mr Lochhead, confirming they'll “investigate and take appropriate action” where Amazon sellers have breached company rules by failing to be upfront over delivery charges.

Amazon will also consider how the wider issues highlighted by the 'Fair Delivery Charges campaign' - with it estimated that higher delivery surcharges cost Scotland an extra £36 million a year.

The Moray MSP recently sent a dossier of 124 companies identified for unfair delivery practices to the Advertising Standards Agency.

"Some people have been called up... only to discover there's an additional charge to pay": Richard Lochhead

Richard Lochhead said: “Ongoing discussions with Amazon have been very helpful and productive. I’m pleased they’ve offered to work with me to address the issues highlighted by my 'Fair Delivery Charges' campaign"

“Importantly, the company recognises there is an issue and have pledged to investigate and act if any of their sellers are breaking their policies"

“Thousands of people have been in contact with me to support my campaign and Amazon has been mentioned a number of times so I am pleased they’re willing to take serious action"

"Some people have been called up the day after they've placed their order, only to discover there's an additional charge to pay, or mainland free delivery in the UK has been advertised - only for that not covered by their 'mainland' coverage in terms of this part of the north of Scotland"

"This is unacceptable and it needs to stop"

"Tens of thousands of businesses use the Amazon Marketplace, so I'm pleased they're willing to work with me so people can be treated more fairly"