Inverness Airport ranked best in Scotland

Inverness Airport has been ranked the best in Scotland. The Highland Capital terminal gained a 68% customer score in the recent Which? survey.

The most common complaint across most airports was charges for picking up and dropping off - something not in place at Dalcross. This has been described by some surveyed as a “money-grabbing exercise”.

Aberdeen Airport has been rated the worst in Scotland for the fourth year in a row, with passengers complaining of a lack of seating, long waits at baggage reclaim and the limited range of shops and food outlets.

But Aberdeen Airport bosses said the survey was carried out in the midst of its £20 million terminal transformation project, with new retail facilities and an improved security search area opening since then.

Aberdeen received a customer satisfaction score of 49% while Edinburgh Airport - Scotland's largest - scored 59%.

It ranked fourth best in the UK when compared to other high-capacity airports, after Heathrow Terminal 5, Birmingham and Heathrow Terminal 3.

Also in the smaller airport category, Glasgow received 63%, with customers praising their experience as “seamless” and “quick”.

Which? travel editor Rory Boland said: “With new routes to and from Scotland launching all the time, passengers have an increasing choice over not just who they fly with but where they fly from. It's clear that some airports will need to improve or risk people taking their business elsewhere.”

The survey was carried out between April and May and recorded 11,265 Which? member experiences of UK airports used in the past year, including 777 in Scotland.

Overall, among the UK's large airports, Luton was ranked the worst for the third year running.

It was let down by concerns about toilets, staff customer service and bag drop queues. There were also complaints about shops and food outlets.

Manchester's Terminal three and London Stansted were next at the foot of the table, while Doncaster Sheffield was rated the best.