KISSTORY Cardiff: FAQs
All you need to know about KISSTORY Cardiff
WHAT IS THE EVENT?
KISSTORY is taking place at Bute Park in Cardiff with some of your favourite KISSTORY DJs and special guests!
With all the Old Skool and Anthems you love across 2 stages!
Expect all your fave KISSTORY DJs, epic live performances and very special guests!
We’ve got plenty of bars and DELICIOUS food offerings (for all appetites).
WHEN IS THE EVENT?
The event is taking place on Saturday 14th September 2024.
WHAT ARE THE TIMINGS?
Doors open from 1pm unless specified on your ticket, with last entry at 6pm.
All will be finished by 10pm.
WHERE IS THE EVENT TAKING PLACE?
The event will take place at Bute Park, 30 North Road, Cardiff CF10 3DX
WHEN WILL I RECEIVE MY TICKETS?
Subject to point of purchase your tickets will either be issued as e-tickets 1 week prior to the event or posted to you.
For any ticket-related questions please contact your point of purchase (Universe, Ticketmaster, Tixr, Eventim or Skiddle)
WHAT’S YOUR REFUND POLICY?
Tickets are non-refundable.
WHO ARE THE AUTHORISED TICKETING AGENTS?
We strongly recommend that you purchase your tickets through the official ticket agents; Ticketmaster, Universe, Tixr, Eventim and Skiddle.
We cannot take responsibility for tickets purchased anywhere outside of the above.
DO YOU HAVE TO BE OVER 18 TO COME?
This is an 18+ event and we recommend that everyone brings valid photo ID (valid passport or driving license), no refunds will be given for lack of ID on the day.
WILL THERE BE DISABLED ACCESS?
We want everyone to party with us, so if you’d like more info on disabled access, please click here.
ARE CAMPING CHAIRS ALLOWED?
Sorry, camping chairs cannot be brought on site. There will be picnic benches around the site.
CAN I BRING MY OWN FOOD/DRINKS?
Due to security reasons, no food or drink can be brought into the event, including bottled water. This is to ensure the site can meet the highest safety standards.
Empty plastic water bottles can be brought on site, and free drinking water will be available at the bars. There will be lots of food and drink options available on site.
CAN I TAKE PHOTOS?
We actively encourage photograph taking but no selfie sticks will be allowed on site!
Professional camera equipment and professional cameras with a detachable zoom lens are not permitted.
Don’t forget to hashtag your posts on social with #KISSTORY
WHEN WILL THE SET TIMES BE RELEASED?
We will release set times in the week prior to the event.
Make sure you’re following @KISSFMUK on socials to stay up to date with all the latest info.
WHAT IF I HAVE A PROBLEM DURING THE EVENT?
Please let one of the event stewards know and they will be happy to help!
WHEN IS LAST ENTRY?
Last entry is 6pm.
WILL I BE SEARCHED ON ENTRY AND CAN I BRING A BAG?
Full searches will be in operation on the day, this is a condition of entry.
Bags are accepted but please bring a bag no bigger than an A4 sheet of paper. There will not be a cloakroom or lockable storage on site.
WHAT ITEMS ARE RESTRICTED? CAN I BRING PERFUME OR AEROSOLS?
No aerosols, perfumes, drugs, weapons or illegal substances are permitted on site.
Strictly no glass (including perfume or cosmetic bottles) can be brought into the event.
Strictly no metal water bottles, or full plastic water bottles can be brought on site, empty plastic water bottles are permitted.
WHAT ABOUT THE WEATHER?
Please check the weather before you travel.
In the event of a heatwave please ensure you pack suncream and stay hydrated.
If it rains, don't worry we have you covered (literally!) there will be shelter throughout the site around the stages.
Should you need any assistance during the event please ask one of the event stewards for help or head to the medical tent should you need medical help.
As a condition of entry, unfortunately, small umbrellas are not allowed in, however, should you wish to pack a small rain poncho that can be opened in front of security on entry you are more than welcome.
Rain ponchos will also be available to buy from the merchandise point should it rain.
CAN I COME IN AND OUT OF THE EVENT?
Once you’re in, there's no readmission. if you leave you will not be allowed back into the event.
WHAT’S THE DRESS CODE?
Don your best outfits and don’t forget to #KISSTORY on your socials!
I AM A LOCAL RESIDENT; CAN I GET IN TOUCH WITH QUESTIONS?
If you are a local resident please click here for the official Bute Park Live website, please note the dedicated local community page can be found here.
Alternatively, if you have any questions about the event or for residents’ ticket enquiries, please email Info@thefestivalcrowd.com (please allow 72 working hours for a response).
ANY MORE QUESTIONS?
Please note you will need to contact your point of purchase direct regarding your tickets, otherwise please drop us an email at info@thefestivalcrowd.com or events@kissfmuk.com and we aim to come back to you within 72 working hours.