Broadband users in the East are falling behind with their bills
Citizen’s advise reported the increase in the debt over the pandemic
Last updated 4th Jun 2021
Around 2.5 million people have fallen behind on payments with their broadband bills and 700,000 have fallen into debt during the pandemic. Citizen’s advise reported the increase comes as more households have found themselves reliant on the internet to work and help their children with schoolwork.
Households on Universal Credit are nine times more likely to be behind on their bill compared to those not on the benefit.
Mel Jones is the chief officer for Citizen’s Advise at Diss & Thetford:
“People have to do everything digitally but they can’t always afford it”
“You can get basic packages where you can get all your broadband and telephone needs within a limit at a reduced price if you’re on universal credit
It’s certainly worth contacting your utility suppliers and making sure you’re getting the best deal you can.”
Citizens Advice is warning that broadband is an essential utility, and that mobile data is not a substitutem particularly for work related tasks, such as filling in job applications.
In December, regulator Ofcom “strongly urged” all providers to consider offering cheaper broadband tariffs for those on a low income or who are struggling financially.
Only two nationwide and two local providers currently offer these tariffs – usually for people on Universal Credit.
Ofcom is expected to release a report this month into whether further action is needed.