Callers to mental health line in York told they weren't suicidal- report
The comments come from people using an NHS service, according to Healthwatch York
Last updated 30th Jun 2023
WARNING: This article contains details some readers may find upsetting
A new report has criticised the handling of mental health cases in York, with callers to a mental health line apparently told they weren't suicidal.
The in-depth look, from Healthwatch York, also found advice given wasn't appropriate to people's needs.
In one instance, it's claimed a person who was suicidal was told to have a hot bath or a cup of tea.
Other examples include a person being told: "You have no reason to want to kill yourself, at least you’re not in a war zone and dodging bombs."
Siân Balsom, manager at Healthwatch York, reflected: “This has not been an easy report to write and it is not an easy read.
“It evidences the challenging recent history of mental health crisis support in York and the significant gaps and issues we are all too aware of and are seeing both locally and nationally.
“The report highlights how important it is to improve services.
“We must look to the future, build on some of the changes that give glimmers of hope and create services that delivers better care for people when they most need help.”
Zoe Campbell, managing director for North Yorkshire and York at Tees, Esk and Wear Valleys NHS Foundation Trust, said: “It’s incredibly important that we listen and act upon people’s experiences.
“This will help us, along with our partners, to drive forward improvements and make sure that everyone receives safe and kind care.
“There continues to be an unprecedented demand for mental health care throughout the country.
“We’re committed to providing a better experience for people in our care and there is a great deal of work underway to improve crisis services, as well as preventative care in York.”
Recommended improvements include:
- 24/7 crisis response and home treatment team which supports people, including in times of crisis, to continue to live at home in their local communities.
- An increased telephone response to the all age mental health support and crisis line.
- Working in partnership to introduce a mental health hub in City of York.
- First contact mental health workers who provide early mental health support to reduce need for crisis or secondary care.
- Mental health team presence within the police force control room supporting an increased number of frontline police officers where there is a mental health need.