Plea to plan ahead to avoid Christmas medication shortage
111 received over 20,000 calls in the North West for repeat prescriptions last winter
The North West Ambulance Service is urging people in need of medication to make sure they're stocked up for the Christmas period.
The NHS 111 service received over 20,000 calls between December 2022 and February 2023 for repeat prescriptions - the second highest reason for calling during the last winter period.
Paul Johnston, Senior Service Delivery Manager for NHS 111 service, said:
"Winter is always a busy time for our NHS 111 service, especially during the festive period between Christmas and New Year. This generally leads to longer wait times for people who have called the service.
"Running out of medication can have serious consequences, and we want to remind the public to order their repeat prescriptions in advance to avoid unnecessary stress and potential health risks."
Using the NHS app is encouraged for online orders, with repeat prescriptions available to order via the patient's GP surgery or the NHS website.
Mr Johnston adds:
"We would always recommend using the NHS 111 online service over phoning. You answer the same questions, and it will tell you what to do next. It’s available on the NHS app and website at 111.nhs.uk.
"Depending on what you need, you might be advised to call 999, book a call back from a nurse or be directed to the appropriate medical support."