Manchester Arena issue advice ahead of this weekend's reopening
We Are Manchester gig will be the first one at the arena since terror attack
Important - Please Read
Contents:
Venue SafetyWhat items are not allowed into the arena?How can we get in touch?Important Box Office UpdateGeneral FAQsOn Sale FAQsTicket FAQsAccessible FAQsVenue Safety
Manchester Arena has and always will continue to review security measures in conjunction with Greater Manchester security and emergency services. Further enhanced security checks have been put in place to provide reassurance and confidence and we advise you to arrive in plenty of time to pass through these additional security checks.
We also ask to please support and cooperate fully so our team can efficiently carry out these measures to ensure safety and ensure you are in the building in time for your show.
We ask that you keep personal belongings to a minimum and only bring your essentials. Please do not bring any backpacks or large bags, as these will not be allowed into the arena.
You are permitted to bring small bags or handbags no larger than 35cm x 40cm x 19cm.
There will be no temporary storage facilities for such items within the venue and it will be left to the patron to find a safe temporary facility to hold the item. The venue will not be responsible for late admission or non-admission as a result of this policy.
What items are not allowed into the arena?
Backpacks, holdalls, luggage, oversized bags and cushions. (Bags larger than 35cm x 40cm x 19cm will not be permitted)
In addition these items are also not permitted into the arena or anything else which we deem to ruin the enjoyment or viewing experience of others;
Glass, cans, aluminium bottles or thermoses of any kind including liquid products which can be consumed.Flammable liquids in any containerLaser pens/pointersVideo cameras and professional camerasLaptop computers, IPads and Go Pro’sLarge/golf umbrellasKnives or weapons of any kindIllegal drugs or substancesAlcoholic beveragesSigns, banners or flags on poles, staffs or selfie sticksAnimals (except service animals to aid persons with disabilities)Air horns, Whistles, Cowbells or other noise-making distractionsProjectiles (Frisbees, beach balls, footballs etc)Aerosol cans (hairspray, deodorant etc )Fireworks, confetti or glitter bombs or spraysBalloonsUse of wheeled footwear, skateboardsFoodMasks and HelmetsLarge studs and chainsAnything else which we deem to ruin the enjoyment or viewing experience of others. If you have any specific access requirements or if you need any additional assistance during your visit, please contact our accessiblity team via email at enquiries@manchester-arena.com or by phone at 0161 950 5229.
How can I get in touch?
We will do our best to respond to all enquiries as quickly as possible. In the meantime, you can get in touch via:
ENQUIRIES HOTLINE: 0845 3370717 (Available Monday-Friday 9am- 5pm)
We Are Manchester - Saturday 9th September
Show Timings
Doors will open 5pm
A preshow DJ set from Clint Boon starts 6.30pm
Official show starts 7pm
Please arrive early to ensure you are in the building in time for the show.
Important Box Office Update
We have a temporary box office located at The Football Museum Urbis Building, Cathedral Gardens, Todd St, Manchester M4 3BG
The Box Office will be open from 4.00pm until 9.00pm on the 9th September.
All tickets should have been posted out, however if you need to collect yours please head to the Football Museum to collect your tickets prior to entering the arena.
If you have not received your ticket please contact your point of purchase before 9th September.
Please note Box Office is for ticket collection and ticketing enquiries only. You will not be able to purchase tickets for Manchester Arena at the box office.
Until further notice all tickets will need to purchased over the telephone or online, and will be delivered by post to customers. Should this cause any problems please contact the customer services team on feedback@manchester-arena.com.
FAQs
Can I bring in medication?
If you require to bring in medication we suggest that you discuss this with us in advance of your visit. Please contact the accessibility team to discuss your requirements further. Get in touch via email at enquiries@manchester-arena.com or by phone at 0161 950 5229.
I need to bring something else into the venue e.g. Assistance Dog, Oxygen Cylinder, Ventilator, etc. can I do this?
Assistance dogs are welcome at the Manchester Arena. If you would like to bring an assistance dog to the venue, please contact us in advance so we can make additional arrangements to care for your dog during the event. Please email us at enquiries@manchester-arena.com.
For other requirements for medical reasons please contact our accessibility team to discuss your enquiry further. Get in touch via email at enquiries@manchester-arena.com or by phone at 0161 950 5229.
What if I need additional assistance during the show?
Please speak to a member of our show sec stewarding team who are positioned around the venue.
We also have a customer services desk which you can visit during the show with any enquiries which is located by our Hunts Bank entrance at Block 101.
If you require any further information, please contact our Accessibility Team.
By email
Please send an email to enquiries@manchester-arena.com. Make sure to include information in the subject line of your message.
By phone
You can call the Accessibility Team on 0161 950 5229. A text relay service is available via www.ngts.org.uk.
Write to us
Our postal address is Manchester Arena, Victoria Station, Hunts Bank, Manchester, M3 1AR.
On sale FAQs
Where do I purchase tickets from?
General sale tickets will only be able to purchase via our official ticketing partner Eventim (www.eventim.co.uk) (0844 249 1000).
Accessibility Tickets can be purchased via the accessibility line on 0161 950 5229.
When will my tickets arrive?
We send most of our tickets out by standard post. If you chose for your tickets to be posted, please give it until 3 days before the event for your tickets to arrive.
For We Are Manchester:
The full name of the lead booker will be printed on each ticket and photo ID of the lead booker must be presented to gain entry into the venue. The name cannot be changed once the booking has been made.
If you are booking more than one ticket your guests must enter the venue at the same time as you. Failure to do so will result in guests being turned away.
Tickets cannot be resold or transferred under any circumstances. If the venue reasonably believes this to be the case the barcode on the ticket will be voided, prohibiting entry to the concert.
For all other events:
If you are buying the tickets as a gift we would advise you to select the postage option. Tickets that have been posted out to you can be used by friends or family members.
To request a name change for tickets to be collected at the box office please contact your point of purchase for further information.
Can I purchase tickets directly from your Box Office?
No. Please purchase tickets directly from Eventim, Ticketmaster or the Accessibility Team.
Can I purchase tickets over the phone directly with the arena?
For all other events:
General sale tickets will only be able to purchase via our official ticketing partner Eventim (0844 249 1000).
Accessibility Tickets can be purchased via the accessibility line on 0161 950 5229.
If you require any further information, please contact our Enquiries Team.
By email
Please send an email to enquiries@manchester-arena.com. Make sure to include information in the subject line of your message.
By phone
You can call the Enquiries Team on 0845 3370717 (Available Monday-Friday 9am- 5pm)
Ticket FAQs
When will my tickets be delivered?
We send most of our tickets out by standard post. If you chose for your tickets to be posted, please give it until 3 days before the event for your tickets to arrive.
How do I receive my tickets?
For We Are Manchester
For security purposes all tickets for We Are Manchester will be posted and delivered to the address provided at the time of booking.
Can I collect them at Box Office?
We would advise to have your tickets posted to avoid queues on the evening of the show. However if you have selected box office collection tickets can be collected on the evening of the show by the purchaser.
What if I have lost my ID or have no ID?
Please contact your point of purchase for further information.
My tickets haven’t arrived?
If you chose standard post, please give it until 3 days before the event for your tickets to arrive – even once they've left us, it can sometimes take a bit longer than expected to be delivered. If they still haven't arrived by 3 days before, please contact your point of purchase.
What do I do if I have lost my tickets?
Please contact your point of purchase for further advice.
Whether you booked online or over the phone, you can expect to receive a confirmation email. The confirmation email will be send it to the email address you gave to your point of purchase when the tickets were booked and it shouldn't take any longer than 48 hours to arrive. If you still don't see it, please check any junk or spam folders.
Accessible Tickets can be purchased by contacting the accessibility team on 0161 950 5229 (10.00am – 5.00pm Mon - Fri, 10.00am - 4.00pm on Saturdays, excluding Bank Holidays).
If you're collecting your tickets and you don't have the original card anymore, please take some photo ID along with your new card to collect the tickets – the staff at the box office just need to be sure that you're the person named on the order.
For all other events:
We would advise to have your tickets posted to avoid queues on the evening of the show. However if you have selected box office collection tickets can be collected on the evening of the show by the purchaser.
Accessible FAQ’s
Arriving at the venue:
Where is the nearest accessible parking and how far away is it?
The nearest accessible parking is located onsite which is managed and operated by NCP. There are a number of blue badge spaces available within the car park and additionally within the surrounding areas of the Arena. We advise anyone with walking difficulties to arrive as early as possible and use the NCP car parks at the Arena, Shudehill or The Printworks. Please note that the car parks do not fall under the jurisdiction of Manchester Arena. If you would like to pre book parking or have any further queries please contact NCP on 0845 050 7080.
The car park is adjacent to the City Rooms entrance however please note that this area is only accessible to ticket holders on event days.
What entrance is the best to use for access requirements?
The best entrances to use for access requirements are the Hunts Bank and City Rooms entrances which both have level access to the venue via a lift.
From the Car Park, providing that you have your tickets, follow the directions from the car park to the arena and you will reach a set of doors with a small flight of stairs on the other side, leading to the Arena entrance. There is also a lift to the right hand side of the doors that takes you up one level.
From the Metrolink and Victoria Station take the lift located to the right hand side of the stairs within Victoria station. The lift to the bridge level connects Victoria Station to the City Rooms entrance at the Arena. Maximum distance from Victoria Station to entrance is 180 metres
From Manchester City Centre the best entrance to use is Hunts Bank which is located on Hunts Bank Approach.
Please note that the entrance on Trinity Way is not suitable for those with walking difficulties as there are a number of steep steps to access the venue.
Where is the lift?
The lift at Hunts Bank is located to the right hand side of the stairs.
The lift to access our City Rooms entrance is located within Victoria Station.
There is also lift access from the car park and from Victoria Station.
If you have any queries regarding the lift during an event please speak to a member of showsec who will be able to help you.
How do I access my seats?
For standard shows the Arena bowl has tiered seating starting at block 102 and goes round in an anticlockwise direction to block 115. Seats are numbered from 1 upwards meaning for blocks 102 - 105 & 202 - 205 seat 1 is nearest to the stage but furthest from the stage for blocks 112 - 115 & 212 & 215. The floor blocks are normally numbered 1 -18 left to right when facing the stage.
Wheelchair accessible bays are located at Block 105, 108 and 109. There are also a number of accessible platforms located in some of the blocks.
Easy Access Seats in Row X are accessible via ten steps down with a hand rail.