Scammers 'preying' on patients desperate to get NHS dental treatment

Leading members of the profession claim people are falling victim to fake websites

Author: Oliver Morgan & Storm Newton, PAPublished 5th Nov 2024
Last updated 5th Nov 2024

Just days after a local NHS dental practice closed its doors to patients who want their treatment on the Health Service - we're hearing warnings today about scammers, said to be 'preying' on vulnerable people who are desperate to secure an appointment.

Leading members of the profession claim people are falling victim to fake websites offering NHS dental appointments secured through a pre-payment system.

The warning has come from the British Dental Association, who say scammers have targeted people in Essex, Devon, Merseyside, Norfolk and Suffolk, taking up to £319.10 for care.

This all comes after a practice in Chippenham decided to stop offering NHS treatment, because of rising costs, claims of an unsustainable dental contract, and staffing issues.

You can read the full story here: 'People are pulling out their teeth': Chippenham dentist drops NHS patients

Jacqui Nicholson, 62, from County Durham, fell for the scam after a two-year wait for an NHS dentist.

The website was promoted by someone she trusted on social media.

Mrs Nicholson paid £53 each for appointments for herself and her husband, and claims the website had an NHS logo, pre-payment options and detailed email confirmation.

She said: "It looked so real. I even Google Mapped it. It's hard to tell what's real and what's fake. Don't fall for it."

BDA chairman Eddie Crouch called for "urgency" from the Government.

In the run up to July's general election, Labour made a manifesto commitment to create 700,000 new urgent and emergency dental appointments.

"Criminals are now preying on desperate patients left with no options," Mr Crouch said.

"We need real urgency and ambition from Labour on NHS dentistry. Fraudsters will keep seeing real opportunities as long as the new Government's promises remain unkept."

The BDA wrote to Chancellor Rachel Reeves after the announcement in last week's Budget that employers' national insurance contributions would rise from April.

It said the change would "significantly add to the financial pressures" dental practices face, as the "overwhelming majority" are small businesses.

The BDA wrote: "Practices are running on empty, struggling to recruit or retain staff.

"The real reform this service desperately needs, and your party has promised, will need to go hand in hand with fair and sustainable funding."

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