Poole outpatient clinic wins THREE national awards
Celebrations for the service run by University Hospitals Dorset
An Outpatient Assessment Clinic in Poole has scooped THREE national awards for the way people are looked after there.
The service, based at the Dolphin Shopping Centre, won prizes at the 2022 Patient Experience Network's ceremony, in the 'partnership working to improve the experience'; 'integration and improving social care'; and 'integration and continuity of care' categories.
The clinic, run by University Hospitals Dorset (UHD), only opened last year to try and help alleviate long waiting lists, as a result of the pandemic, as well as boosting accessibility for patients.
10,000 patients have been seen there since launch.
Jonathan Wright, head of patient access for UHD, said:
“It has been a huge privilege to represent the Outpatient Assessment Clinic’s ‘Think Big’ team at the Patient Experience Network National Awards this year and it is absolutely amazing that the team, the trusts involved, including Dorset Country Hospital along with UHD, and the Dorset ICS have been recognised for their achievements for innovation in elective recovery.
"This initiative has made a big impact on seeing patients sooner and progressing them through their pathways, and patients have fedback that their experiences have been very good.
"I am extremely proud to have presented our initiative, learning, outcomes and patient feedback at the awards, and was overwhelmed by the interest in our project. It was amazing to take home three awards on the day, and I would like to take this opportunity to thank the team, staff, volunteers, partners and patients for their contributions and dedication to thinking differently.”
The Poole Outpatient Assessment Clinic is part of the Dorset Health Village, with a sister service at South Walks House in Dorchester.
The Patient Experience Network National Awards are in their 12th year and are the first and only awards programme to recognise best practice in patient experience across all facets of health and social care in the UK.