Birmingham Airport enhances help for passengers with hidden disabilities
The changes were brought in from today.
A new airport check-in process has been introduced for people with hidden disabilities to catch a flight at Birmingham Airport.
Specially-trained staff will assist people who will wear sunflower lanyards to identify them.
A statement from the airport highlighted
"The new process for customers is:
Customers who have booked assisted travel with their airline or tour operator should go to the Assisted Travel desk when on site, or call from a help point, as is the current process.
Customers arriving on the day who need assistance and will be using the Sunflower Lanyard due to hidden disabilities, are required to check-in at the Assisted Travel desk.
The Assisted Travel Team will liaise with the customer to ensure their assistance needs are understood and a tag will be issued.
The lanyard, and the tag, should be visible to airport colleagues so that they can use their enhanced training to make the experience more comfortable or simply ask if there’s anything they can help you with.
The Sunflower Lanyard does not automatically guarantee passage through the Express Lane, and this is monitored by customer service teams each day."