Government scraps plans for train ticket office closures

Ministers are asking rail operators to reverse the decision

Ticket office
Published 31st Oct 2023

The planned widespread closure of railway station ticket offices in England has been scrapped.

Transport Secretary Mark Harper said the Government has asked train operators to withdraw their proposals.

This is in response to watchdogs Transport Focus and London TravelWatch announcing they opposed every single planned closure due to issues such as the impact on accessibility.

Mr Harper said:

“The consultation on ticket offices has now ended, with the Government making clear to the rail industry throughout the process that any resulting proposals must meet a high threshold of serving passengers.

“We have engaged with accessibility groups throughout this process and listened carefully to passengers as well as my colleagues in Parliament.

“The proposals that have resulted from this process do not meet the high thresholds set by ministers, and so the Government has asked train operators to withdraw their proposals.”

The news is being welcomed by ASLEF union who said "This is common sense to anyone who works or travels on our railway."

They were joined by several other unions, like the RMT Union in calling for the decision to be reversed

Transport Link and other unions continue to object to all planned rail ticket office closures.

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