East Riding residents asked to give views on library service
East Riding Libraries are asking residents to give their views of the service and what will meet the needs of the community in the future.
East Riding Libraries are asking residents to give their views of the service and what will meet the needs of the community in the future.
The sites re-opened their doors to customers after operating an order and collect service during the last lockdown.
They are now conducting a survey which is available to complete from now until 30th May 2021.
The survey has been designed to find out what customers’ views are on the various services offered by East Riding Libraries, and see what has changed over the course of the pandemic. The County Council says customer feedback is essential to help shape the service moving forwards and provide the information, resources and support that the Library service can offer communities in the East Riding.
Based on the government roadmap, East Riding Libraries are hopeful that social groups can be reinstated in library spaces following 17th May but they are likely to be reintroduced in increments to ensure customer safety. This interim period provides an ideal opportunity to gather feedback and review the community offer.
Librarian Jess McCarthy said:
“Your views will be hugely appreciated, whether a library member or not – all are encouraged to complete the survey. You may not use the service at the moment, but may see the value to others, or may not be aware that eBooks, audiobooks, magazines and newspapers can all be downloaded from home free with a library card. This is a great opportunity for everyone to find out what’s available, but also have your say.”
The survey can be found online at www.eastridinglibraries.co.uk, and paper copies will be available from library branches and mobiles for those without internet access, which must be completed and returned by 30th May.
East Riding Libraries are free for anyone to join, from birth upwards. Either drop in, or visit the website (www.eastridinglibraries.co.uk) to join.