Dewsbury care home rated inadequate after staff caught speaking in 'derogatory way' about residents
The home has been rated 'inadequate' across the board, with serious concerns being raised about the way it is being managed.
A Dewsbury care home has been rated inadequate and placed in special measures, after an inspection found staff speaking in a 'derogatory' way about residents.
The CQC inspected Serene Residential Care Limited in April and May after receiving a tip off from the local council.
The home has been rated 'inadequate' across the board, with serious concerns being raised about the way it is being managed.
Linda Hirst, CQC deputy director of operations in the north, said: “When we inspected Serene Residential, we found a deterioration in the quality of care being provided since we last inspected."
"We found a service where leaders failed to ensure people were receiving safe, compassionate and appropriate care in a place they call home.
“Leaders failed to ensure people’s basic safety needs were being met. For example, someone had fallen in the home several times, but no risk assessments were made to reduce the chances of it happening again.
“Our inspectors also saw staff speak about people with mental health conditions, learning disabilities or dementia in a derogatory way which didn’t promote kindness, dignity or respect. This is unacceptable.
“Similarly, staff failed to learn about or manage people’s specific health conditions. For example, leaders hadn’t ensured they were equipped with care plans or supervision to guide them on how to support people with diabetes, and we saw staff offering unsuitable sugary foods which could place them at risk of harm.
“Additionally, leaders failed to make the home a safe and secure environment. We were able to enter the building through an unlocked door without being challenged by staff, which could place people at risk.
“We have told leaders where we expect to see rapid, and continued improvements and will continue to monitor the home closely to keep people safe during this time. We will return to check on their progress and won’t hesitate to use our regulatory powers further if people aren’t receiving the care they have a right to expect.”
We've approached Serene Residential Care Limited for a statement.