Two Norfolk care homes rated 'inadequate' by inspectors for a second time
Greenacres and Pinetops in Felthorpe have been told to make major improvements for a second time
Last updated 12th Jan 2023
Two Norfolk care homes that look after people with disabilities and autism have been rated 'inadequate' by the regulator for a second time.
Greenacres and Pinetops, which are run by New Boundaries Community Services Limited, are located on The Street in Felthorpe.
Both were visited by officials from the CQC in September and October last year, and were previously rated inadequate in 2021.
The CQC says 'serious failings' remain at both services, with inadequate staffing and safeguarding procedures among the main issues.
Some staff were also found to lack training, with a lack of oversight of the care people housed in Felthorpe were receiving.
Debbie Ivanova from the CQC said:   “We previously told New Boundaries Community Services Limited where it needed to improve the care it provides to people at Greenacres and Pinetops, so it is unacceptable progress was not made.
“We found people weren’t supported to be independent or to pursue activities that would improve their quality of life. This was worsened because people were often supported by staff who didn’t know them well.
“We also found measures to safeguard people from the risk of abuse weren’t always followed, which increased the possibility of them coming to harm.
“These issues had become established because leaders didn’t understand or grasp challenges the services faced, so they hadn’t developed strategies for improvement.
“We’ve reported our findings to New Boundaries Community Services Limited, so it knows where it must make improvements to ensure people receive better care.
“If our next inspection finds adequate progress hasn’t been made, we’ll take further action which could lead to us cancelling these services’ registrations, which would mean they couldn’t lawfully provide care to people.”
New Boundaries Community Services Limited have been approached for comment on the CQC report.