Stronger action needed to remove barriers to work- Norfolk campaigner

Almost a fifth of entitled benefits claimants delay applying and cut back on essentials first, due to their shame- says research

Author: Tom ClabonPublished 24th Sep 2025

A local disability rights campaigner tells us stronger action's needed to help remove barriers into work for many.

Research shows over half of all benefits claimants have seen their mental health worsened since applying.

"That means moving away from this blame approach"

Mark Harrison lives in Norwich and is part of the group 'Disabled People Against Cuts':

"We need to turn this on it's head and have a positive approach to disability and mental health. We need to see a real change to the system and not just more of the same moving forwards.

"That means moving away from this blame approach that says we value every member of society whatever they contribute and if they need support to play an active role in society, then that's what we need to do"

The findings in more detail:

The research shows that more than half of all claimants report that their mental health has deteriorated due to the process, rising to nearly two-thirds among those applying for Personal Independence Payment (PIP).

Two-thirds of claimants, and 80% of PIP applicants, say they live in constant fear of losing their benefits, while over two-thirds (68%) feel ashamed of seeking support.

In fact, almost one in five delay claiming benefits they are entitled to for over a year due to stigma, with many cutting back on food, energy and other essentials instead.

Nearly half of claimants said the system made them feel undeserving of help, while only 15% found Jobcentre work coaches beneficial. Over a quarter reported DWP errors with their claims, and one in 12 turned to food banks rather than engage with the system.

Despite these negative experiences, public opinion indicates support for a fairer approach. The majority of people (71%) believe claiming benefits should not be shameful, and 79% would encourage a loved one to apply if they needed support.

(Source: the anti-poverty charity, Turn2us. Research conducted by the University of Bristol’s Personal Finance Research Centre)

What's the Government said?

The Department for Work and Pensions says it's protecting those on health and disability benefits from reassessment or losing their payments, if they seek work.

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