QEH outperforms similar trusts in national urgent & emergency care survey
It's a welcome boost to the Trust
Last updated 17th Sep 2021
The national urgent and emergency care (UEC) patient survey results have been published.
They show that the Queen Elizabeth Hospital in King's Lynn, has outperformed similar NHS trusts in 9 out of 10 areas patients rated.
Highlights of the Trust’s improvements include:
99% of patients they have enough privacy when they are being examined
99% of patients say they waited under four hours to be examined by a doctor or nurse
98% of patients say they understood their test results
99% of patients say our A&E was very or fairly clean
95% of patients say the doctor or nurse explained what would happen next
97% of patients were told about the purpose of medications
96% of patients say they have enough time to discuss their condition with a doctor or nurse
96% of patients say our doctors and nurses listen to them
96% of patients say they have confidence in our nurses and doctors
95% of patients say they have enough privacy when discussing their condition
Caroline Shaw CBE, Chief Executive at QEH commented:
“These are fantastic results. I am delighted that patients’ experience of our emergency department has significantly improved over the last two years. I’d like to thank all colleagues who work in our emergency department and teams from across the Trust for their continued focus on providing the best possible care for our patients.
“This survey demonstrates we are a step closer to realising our ambition to become the best rural District General Hospital for patient and staff experience. Thank you, Team QEH.”