NHS Norfolk needs public to support workers and be kind this winter
They want us to consider the different ways we can access healthcare
Last updated 18th Nov 2021
NHS workers across Norfolk want us to think carefully about the different way we can access healthcare and to be kind and considerate this winter, as their workloads increase.
NHS Norfolk and Waveney Clinical Commissioning Group stress that all services remain open for business, but that some illnesses can be treated via a digital appointment or a quick chat with the local pharmacist. While face-to-face appointments aren't always necessary.
Anoop Dhesi a local GP and Chair of our Clinical Commissioning Group told us there's a range of different ways in which people can access healthcare:
"People should think what can I do for myself? Do I need to see a GP, perhaps I can self-medicate, perhaps I can go and ask for some advice from my local pharmacist? Then use the service when they really need it because it will be available for them then. So, just think twice before picking up the home and asking for an appointment".
However, he also said staff are already going above and beyond:
"There was a recent report in the Health Service Journal which showed actually that in Norfolk and Waveney practices were providing more than 70% of their appointments face to face. Which compared to the national figure which is around 61%, shows that in our area people are being seen face to face, everyday of the week".
He went on to say that they're taking steps to ensure that people are getting treated as quickly as possible:
"Patients when they access service will be asked what the problem you need help with and that's not because people want to know their details, it's actually so they can signpost them to the right service. I know in my own practice, people will ring and say I need an appointment with a GP. Now, most of the time that is right but on a number of occasions actually the problem that they have could be dealt by a nurse practitioner or other professionals".
He concluded by saying that those who care for us deserve respect:
"People need to be mindful that we're doing trying to do our best and in very difficult circumstances. There are no excuse for being abusive, I think it is really important that I support staff to say actually, we want to provide the best service but we also expect something in return and which is that people behaviour responsibly and treat people kindly".