Greater Anglia wants to hear from you
They want to improve travel for disabled customers
Greater Anglia's looking at improving their train services.
They're specifically looking at making travel better for their disabled customers and are running a survey, which closes on 31st October.
The survey aims to find out what went well for people with accessibility needs when travelling during the pandemic and what issues or problems they may have encountered, which can help to identify and prioritise future improvements.
Greater Anglia’s Accessibility Manager, Rebecca Richardson, said:
“There have been many changes on our trains and at our stations during the pandemic, and while we have done everything throughout to ensure staff were still able to provide assistance and reassurance for disabled customers, we know that the introduction of things like one-way systems and social distancing measures brought new challenges, or for some, represented a welcome change.
“Now that restrictions have lifted and we are welcoming back more passengers, we thought this was an opportune time to ask customers what they thought worked, what didn’t, and where we can go from here to ensure we continually improve the accessibility of the railway and ensure that people feel confident to travel with us again.”