Cleveland's first app for policing and community safety launched

An innovative app giving Cleveland residents another opportunity to engage with police and their Police and Crime Commissioner has launched today.

Cleveland Online Policing App – or COPA – is now available for download on mobile devices following a launch in Redcar this morning (Monday 26 September).

An idea spearheaded by Police and Crime Commissioner Steve Turner, COPA was developed by local digital agency Alt Labs and in partnership with Cleveland Police.

COPA will provide routes for people to report crime to Cleveland Police, by directing to their website and via an emergency 999 call button.

Users will also be able to feed in community-wide concerns, provide feedback on Cleveland Police and access information about victim support services.

Police and Crime Commissioner Steve Turner said:

“It has been my vision since deciding to run to become Police and Crime Commissioner to give residents the option to engage with police via a smartphone app.

“It makes complete sense to me that we utilise the developments in technology not to replace existing methods of contacting police, but complementing and supporting them.

“Through COPA, we can reduce demand on the police and direct people to the correct organisation for non-policing matters – improving the service communities receive.

“I’m delighted to be launching COPA, which remains one of the only apps of its kind in the country. Through the information provided by communities, we can help make Cleveland a safer place to be. ”

Local digital agency Alt Labs were successful in securing the opportunity to partner with the PCC on COPA, following a competitive procurement process.

To build a bespoke product suitable for Cleveland’s communities, Alt Labs hosted a number of development sessions with the PCC, members of his team and representatives from Cleveland Police.

COPA went through rigorous testing and development phases, before being trialled with a pilot group of around 150 stakeholders for live testing.

Alt Labs CEO, Imran Anwar, said:

“It is great to see the COPA app launch to the wider community, enabling people across Teesside to report concerns and signposting to wider assistance.

"In developing the app, we worked closely with representatives within the PCC and Cleveland Police to ensure key elements were incorporated.

“The app has undergone a rigorous development process and has been built in-line with all existing Cleveland Police security protocols. It has a user-friendly interface to maximise engagement and is an innovative approach to community outreach.”

It was feedback from communities about contacting Cleveland Police that prompted Steve to consider introducing a smartphone app, as well as the growing demand on the force from the 101 non-emergency number.

Between April and June 2022, Cleveland Police received 57,922 non-emergency calls – an increase of 10% on the three months prior.

Assistant Chief Constable Paul Waugh said:

“The Force has worked in consultation with the Office of the Police and Crime Commissioner on the development of the reporting app which will provide an additional channel for the people of Cleveland to report non-urgent incidents.

“I am sure that this will be a great success and prove to be a vital tool for the residents of Cleveland to communicate any concerns to Cleveland Police.”

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