We have 'further plans in the pipeline to enhance our performance' say police
Wiltshire Police bosses say there is still more to do after improving their 999 call handling
Wiltshire Police say they're determined to do even better when it comes to their 999 response.
They get around 8,000 emergency calls a month and were rated as the worst performers of all police forces.
Following a series of internal changes, they're now 21st in the table of 44 forces.
Chief Inspector Allen Lumley who is part of the command team for the Contact Centre said: “In March this year when we were assessed by HMICFRS our 999 call answer rates were deemed the worst nationally (44th).
"The national target is to answer 90% of calls in under 10 seconds. At that time we were only achieving 77% and an average of 15.4 seconds.
“In November this year, for the first time ever we achieved the national target, hitting 91% and averaging an answer time of 9.3 seconds. Now placed 21st.
“This is due to two years worth of effort by the Contact Management team who have been applying.
"We aren't satisfied with being middle of the table and have further plans in the pipeline that will further enhance our performance and solidify the efforts made this far."