Sussex families facing crisis set to benefit from vital support through Southeastern and charity partnership
The project helps families with challenges ranging from illness and mental health issues to isolation
Families facing crisis in Sussex and Kent are set to receive crucial support thanks to a new partnership between Southeastern and the charity, Safe Families.
The initiative aims to deliver targeted assistance to 40 families in Hastings, Canterbury, and Thanet.
Through Safe Families’ dedicated network of volunteers, participating households will benefit from emotional support, friendship, and practical help such as respite care for children and guidance in accessing essential services.
The project helps families with challenges ranging from illness and mental health issues to isolation, with volunteers offering companionship and helping parents navigate public transport and other vital services.
Support under the scheme typically lasts up to nine months, helping families build resilience and strengthen connections within their local communities. In some cases, host families may care for children overnight, providing relief for parents during times of crisis.
The initiative is funded through a £46,600 grant from Southeastern’s Customer and Communities Improvement Fund (CCIF), which backs projects promoting social value, equality, and community wellbeing. The CCIF forms part of Southeastern’s broader commitment to its communities and follows its landmark decision in 2024 to become the first UK passenger train operator to publish a Social Mobility Action Plan.
Damian Testa, Southeastern’s Head of Public Affairs, commented:
“This partnership reflects Southeastern’s ongoing commitment to supporting the people and places we serve not just through transport, but by investing in initiatives that make a real difference to lives.
By helping families feel less isolated and more connected, we’re contributing to stronger, more resilient communities across Kent and East Sussex.”
Chris Allcock, Safe Families’ Regional Director, added:
“With the support of Southeastern Railway, it is exciting to see the difference it is making for families in the local community. Sometimes a listening ear from a supportive friend makes a world of difference.”
This project is one of 11 initiatives funded this year through the CCIF, supporting a wide range of causes including disabled travellers, domestic abuse survivors, and mentoring for young people at risk.