Surrey residents struggling to get compensation from Thames Water - says Jeremy Hunt
The Chancellor of the Exchequer says he's following up the matter on behalf of his constituents
Jeremy Hunt has spoken out - saying many of his South West Surrey constituents aren't getting the compensation they're entitled to from Thames Water.
The supplier left many households without water for days back in November.
The Chancellor provided an update on what he's been doing to rectify this to his constituents affected.
Jeremy Hunt said:
"Many constituents continue to raise with me directly and via social media issues you are having receiving compensation due under the TW's customer guarantee agreement following the November outage.
"Many continue to report receiving too little compensation or in some cases have been advised by Thames Water that they suffered no loss of water pressure and therefore do not qualify under their compensation scheme.
"Firstly, I want to thank many of you who have contacted me with your personal circumstances and how the lack of water impacted you and you families.
"You have been in touch because you rightly want TW to acknowledge what happened to you - if you had no water for a number of days that is a serious problem, and this should be recognised and correctly compensated accordingly.
"Clearly compensation is just one part of our ongoing issues with water supply locally - but it's important we resolve this.
"Following the December Public meeting I sent a letter on 19th December to Thames Water to flag compensation and other supply concerns. I spoke once again with TW yesterday and they have updated me as follows:
- Thames Water is dealing with approx. 600 open compensation cases at the moment. These cases are being checked by a TW compensation team manually against their system - this process is ongoing and will take weeks still to resolve.
- I raised the concerns of people who have received letters which states their claim has been closed - I am assured if you contact them once again TW will review your case.
- If you have not been compensated correctly, please email alastair.cochran@thameswater.co.uk or email me and I will raise on your behalf - huntj@parliament.uk
"I am arranging a follow up call with TW's CEO and compensation team early next week to discuss this matter and to follow up on behalf of all residents. My team are arranging a follow up public meeting scheduled for March - I will keep you posted!"