Royal Surrey wins award for 'best technology solution in battle against Covid'
Teams at the Royal Surrey in Guildford have won an award for the best Covid-19 technology solution.
It is after virtual ward rounds were set up to protect patients and staff in the Intensive Care Unit and virtual visiting was introduced on the wards.
The solution was to bring in smartphones with two-way video consultation software that allowed just one ICU doctor to examine a patient, then link to colleagues who were sat remotely for the ward round.
The phones were also rolled out across the Trust’s 14 wards and at Milford and Haslemere Community Hospitals, allowing relatives and friends to book virtual visits with loved ones while Covid-19 visiting restrictions were in place.
Consultant Intensivist and Anaesthetist, Justin Kirk-Bayley, said:
“During the pandemic it was impractical to have the usual four or five doctors on a ward round. Using the remote ward round technology was safer and meant that one doctor went into the quarantined sector of ICU and coordinated the ward round via video on the smartphone. This was projected onto a meeting room screen so the rest of the team could be involved. The video conferencing software is very reliable, simple to use and you just set and forget.
“The remote ward rounds were slicker, more efficient, and safer and the technology allowed us to recoup some of the time that was lost to Covid-19.”
Although IT staff were already looking into smartphone technology for virtual consultations before the pandemic, the Covid-19 outbreak accelerated the process.
Clinical nurse specialist Claire Richardson said:
“A member of staff could take the smartphone to the patient and, thanks to single sign-on, with one tap they could quickly set up the virtual visit for a patient.
"After the visit, the phones could be thoroughly cleaned to meet our infection control requirements. The Attend Anywhere technology is ideal because it doesn’t retain patient-identifiable information, so patients leave no digital footprint.
“Virtual visiting made a tremendous difference to our patients and relatives at a very difficult and distressing time and the feedback was overwhelmingly positive. Some visits were incredibly emotional. The system has been particularly beneficial for our elderly patients who don’t tend to have their own mobile phones. I’m sure it’s helped many patients on their recovery journey.”
The judges praised the project, commenting:
“This is a fantastic partnership between technology suppliers, which has mitigated some of the risks associated with Covid-19 as well as ensuring loved ones could stay in contact with patients on the wards.”