Frimley Park Hospital: "There has been unprecedented demand on A&E"
People are being urged to consider alternative healthcare options
We're being urged to consider using other services instead of going to A&E at Frimley Park Hospital.
The trust in charge of the hospital say they have seen unprecedented numbers of patients arriving, many of whom could have received care and treatment elsewhere.
Dr Huw Thomas, Clinical Chair of NHS Frimley Clinical Commissioning Group, said:
“There are many ways to access good healthcare across our community – from pharmacies to minor injuries units, GPs and NHS 111.
"These should be everyone’s first port of call for the best care unless they have serious and life-threatening injuries."
The impact of the unexpected increase in patients is causing additional challenges for the Emergency Departments as they introduced a new electronic patient record (EPR) system at the weekend.
Dr Tim Ho, Medical Director at Frimley Health NHS Foundation Trust, which runs the hospitals, said:
“The EPR system is a really exciting development for Frimley Health that will mean safer, better and much smoother care for our patients. The new electronic patient record is replacing some 260 separate data systems and paper records. It is the best-in-class system and was chosen by our clinicians, who have also helped to develop it over the last three years.
“We anticipated that to make sure we still provide patients with safe, high quality care our teams may be a little slower than usual while they get used to the new system and so we deliberately chose to introduce it in the summer, as this is when we historically see fewer patients in our emergency departments.
“This unprecedented demand is therefore putting additional pressure on our service and clinical teams and is inevitably impacting on the time patients have to wait to be treated.
“Our teams are doing everything they can to deliver the highest standards of care and patient safety remains our first priority. We will do all we can to minimise any impact to patients, but we do ask for a little understanding and for patients to use alternative services if that is appropriate.”
“Knowing where to go for medical advice or treatment – and keeping basic first aid and medicines – is very important because it means that if we become unwell or we injure ourselves, we’re not wasting time and energy trying to find out what we should do or having to go round the houses to get where we need to be.
“We would always encourage people to have an understanding of the different options regarding our health and with many health services coping with unprecedented demand as they work to recover from the pandemic, having this knowledge has become even more important.”
Unless it’s an emergency remember there’s lots of alternatives for you to make use of:
Your local pharmacy
During the day contact your GP practice via an online consultation or phone
Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit
For minor injuries, such as sprains and strains, suspected broken limbs, minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell – open 8am-8pm 7 days a week. X-ray available Sunday to Friday
Anyone with a life-threatening condition should call 999