South Yorkshire Police launch new online service for victims of crime to communicate with officers
SYP is the first force in the UK to launch the National My Police Portal, allowing victims to get updates on cases more easily
South Yorkshire Police is launching a new online service to make it easier for victims of crime to communicate with case officers.
Out local force is becoming the in the country to introduce the National My Police Portal (NMPP).
The platform will cover 19 crime types, including burglary, fraud, violence with injury, theft, arson, and robbery.
Victims will get access to a secure website, where they can send and receive updates from the officer handling their case.
Signing up for the portal is optional, and users can still opt for traditional communication methods if preferred.
Chief Superintendent Cherie Buttle of South Yorkshire Police said: “We are very excited to launch the National My Police Portal, and I am proud that we are the first force in the country to make use of this system.
“The portal will help us to support victims of crime, ensuring that they have direct contact with the officer in charge of their case, and receive the best service we can provide.
“The portal will also help reduce demand on the Force Control Room, where we receive more than 40,000 101 calls each month.
“As victims of crime will no longer need to call 101 to ask for updates in most cases, this will free our call handlers to deal with crime reports.”