'Patience running out' in Stannington as people wait for their gas appliances to be fixed
It's following a gas main flood in the Sheffield suburb back in early December
We're told 'patience is running out' in Stannington-as some people there are still waiting for their gas appliances to be repaired.
A water burst last December flooded the gas main there-which left thousands with no heating or cooking facilities.
Mary Aston won't be able to host her family for Easter this year - as she's still without an oven:
"Well, I won't be entertaining; I'll be going somewhere else like I did at Christmas.
"It's just one of those things, but it's time it was sorted.
"I've purchased other equipment like an air-fryer, a slow cooker, but it is all extra expense.
"It's not the same as having your oven and your proper cooker to cook on.
"This time period has been really frustrating.
"I know there are elderly people on this estate who feel that they don't have a voice.
"It's causing a lot of problems and making people ill.
"We're into our fifth month of this, and over 300 homes in Stannington are still without heating or cooking facilities."
A spokesperson for Yorkshire Water said:
"We’re doing everything we can to get issues resolved for customers in Stannington, as we can as we understand how frustrating it must be to still have a damaged gas appliance.
"After the incident in December, customers who had issues with their appliances were advised to contact Cadent who used a company called Aspect, to complete inspections and rectify the immediate faults, particularly with boilers.
"From 1st March, those customers who have been awaiting an appointment or were just getting in touch about appliance issues were advised to contact us instead.
“Over the last four weeks our loss adjustors, Charles Taylor, have been in touch with each customer to establish what support is needed. In order to make sure we can support everyone as quickly as possible, we’re asking people where possible to arrange their own gas safety checks with a gas safe engineer. If this isn’t possible, let us know. We’ll be reimbursing any customers for the cost of this gas safety check. We’re doing everything we can to work through the remaining appliance issues as quickly as we can and continuing to work closely with Aspect and Cadent.”
A spokesperson for Cadent Gas said:
“Following the incident in Stannington in December, Cadent has been working to carry out any outstanding appliance repairs and replacements. In that time, there have been around 5,000 visits to homes in Stannington by Cadent gas engineers, and – with our partner organisation, Aspect – around 1,500 repairs and replacements have been carried out.
"From 1st March, all appliance repairs and replacements were handed over to Yorkshire Water who are now in the process of carrying these out. Cadent continues to carry out repairs or replacements to appliances that were logged before 1st March and, as it stands, we anticipate that these will have been completed by mid-April.
"Cadent continues to work with Yorkshire Water to ensure a smooth transition, but of course we understand the frustrations of Stannington residents who have outstanding issues; we apologise to them for the delay and assure them that we are working to resolve them as soon as we can.”