1,500 Sheffield homes still without heating and hot water after gas pipes flooded
Cadent Gas is working with Yorkshire Water, Sheffield City Council and other agencies to support those affected
Last updated 7th Dec 2022
Around 1,500 homes in Sheffield are still without heating and hot water - five days on from a burst water main flooded gas pipes.
It first happened on Friday night when water came pouring through people's gas meters and kitchen hobs.
Yorkshire Water said the leak had since been fixed, while Cadent Gas said engineers remained on site draining water from the system.
The gas supplier, which has been working to clear the flood, said up to 2,000 properties have been affected since the weekend and it may take a few more days to return everyone's supply.
In an update on the Cadent Gas website at 9pm last night (Wednesday, 6 December), it said:
'Today our incident team has continued to work hard to get residents back on gas. We’re pleased to report that we’ve removed a further 200,000 litres of water today and managed to get a quarter of affected residents back on gas.'
A spokesperson said: "We have pumped out about 400,000 litres of water from our gas network and we are still pumping water out, 200,000 litres of water a day now."
"We believe about 1,500-2,000 properties are affected. We will be getting more people back on gas today, we are hoping we can get a good 500 back on.
"West Stannington and parts of Hillsborough have still got a lot of water in the gas network, it will be another day before we get them back on because there is so much water.
"For some people it may be a couple more days before we can get the gas on because we still need to clear water.
"We are trying to be realistic with people but we are getting people back on gas. Our priority is still the most vulnerable customers to make sure they are warmed and fed.
"People are pumping out water, we have got big tankers and small tankers, engineers are knocking on people's doors because they are still reporting, we have been visiting some of the most vulnerable customers as well and dealing with customers' enquiries.
"We have a combination of people off gas, people with poor gas pressure and people on gas. We are managing all of this at the moment and trying to ensure that people do not overuse their electricity."
Yorkshire Water spokesperson said:
“We apologise for the impact our burst water main in Stannington has had and understand how difficult it has been for those affected. The burst water main has been fixed and we’re continuing to work closely with Cadent to provide additional support in the area.
"Our colleagues are on the ground, providing additional engineering resource, supporting the dig teams and checking in with those impacted, including customers who may be vulnerable.
"For those needing additional support, there is a customer centre at The Lomas Hall, Church St, Stannington, Sheffield S6 6DB or call 0800 917 9598.”