Welsh Ambulance Service declares "Business Continuity Incident"

It's because of a high volume of calls

Author: Seb CheerPublished 19th Jul 2021

The Welsh Ambulance Service has revealed that it was forced to declare a Business Continuity Incident this afternoon (19 July).

The NHS Trust says it had to put extra measures in place to deal with increased demand on its services.

People across Wales are being asked to only call in a genuine emergency, and consider making alternative arrangements.

"Help us help you"

Sonia Thompson, Interim Assistant Director of Operations Response at the Welsh Ambulance Service, said: "This afternoon we have declared a Business Continuity Incident as a result of increased demand on our services.

"Actions are underway to deal with the demand but we would urge the public to work with us on this. If your call is less urgent then you will wait longer for help or be asked to make an alternative arrangement, including making your own way to hospital if necessary.

"We're hopeful that the actions we have put in place will start to take effect but until then, help us help you and only call if it's a genuine emergency."

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