Report non-emergencies online rather than picking up the phone
Hampshire Police want to make sure those most in need can get through
Hampshire Police are urging people to report things that are not emergencies online, to keep their call-takers free for those most in need of help.
Over the past three years, 999 calls have risen by an average of 20% and 101 calls have risen by an average of 17% between June and August.
Chief Superintendent Simon Dodds, said: "During the summer months we see a significant rise in calls, making it crucial that everyone knows how to reach us for their specific needs. This ensures those in need can get hold of the right person and receive the help they need, while keeping our 999 lines free for emergencies.
"We understand the frustration when our lines are busy and it takes longer than expected to get through on 101. To make things easier, we've expanded our online services, allowing you to report non-emergencies quickly and conveniently so you don’t need to wait on hold.
"One concern we often hear is that online reports might not be handled as promptly as phone calls. This simply isn’t the case. Whether you report a non-emergency via 101 or through our online service, your report is managed by the same team of trained contact handlers, following the same process and priority system. The only difference is the way you choose to reach us.
"Once we receive your report, it is reviewed and passed to our operators just as phone reports are. You'll receive a crime reference number via email, so you can continue with your day without waiting in a queue.
"We recognise that not everyone is comfortable or able to go online, which is why our 101 phone service remains available for non-emergencies, alongside our front counter services for in-person contact.
"No matter how you reach out—online, by phone, or in person—we are committed to making sure everyone can access the support they need. However, we ask for your help in reducing the demand on our call handlers. Please use 999 only for emergencies, and consider alternative ways to contact us before dialling 101."
To help reduce the demand on call handlers, and ensure they are able to help those in genuine need as quickly as possible, the force has issued this advice:
• Only call 999 if there is a danger to life, a crime is happening at that time, or has just happened, you have immediate concerns for safety or you see something suspicious that needs immediate attention.
• If it’s not an emergency you can call us on 101, but before you pick up the phone, consider if you can report the matter online. We’ve worked to ensure online reporting is quick, convenient and assessed by the same police team, so no matter how the report comes to us our response is consistent. By reporting information and crime online you also help keep our lines free for emergency calls
• You can also attend one of our police stations to make a report in person.