Cold weather drives surge in 999 calls across South Central region
SCAS asks patients with non-urgent needs to consider alternative options
South Central Ambulance Service NHS Foundation Trust (SCAS) has reported a 20% increase in 999 calls as cold weather grips the region, placing additional pressure on its services.
During the busy Christmas week (22nd-28th December 2025), SCAS received 14,769 calls to its 999 control room. However, in the following week (29th December 2025-4th January 2026), that number soared to 17,468 calls.
SCAS is prioritising the most serious and life-threatening cases, meaning those with less urgent needs are experiencing longer wait times.
Advice from SCAS
Kirsten Willis-Drewett, Assistant Director of Operations for Thames Valley at SCAS, said the trust has been unable to meet its usual response target for less urgent cases over the past week due to the surge in demand.
“Whilst we aim to respond to less urgent issues within 2-3 hours, unfortunately for some patients over the last week, that wait time has been significantly longer,” Kirsten Willis-Drewett said.
In response, SCAS is encouraging people who can safely make their own way to hospital or an urgent treatment centre to do so. Willis-Drewett explained that arriving by ambulance does not guarantee priority treatment compared to other patients.
“A lift from a friend or a taxi may get you there sooner," she said.
Alternatives for non-emergency cases
SCAS recommends using NHS 111 online at 111.nhs.uk or calling 111 for urgent care that is not life-threatening. Patients will be directed to the most appropriate local service or may receive advice and support from a doctor, nurse, or paramedic.
When to call 999
The trust stresses that 999 should only be used for serious emergencies, such as severe chest pain, stroke symptoms, major injuries, serious burns, or cases where someone is not breathing or unresponsive.
Over half of patients treated by SCAS crews are not taken to hospital after being assessed. Choosing the right healthcare pathway ensures ambulance services can focus on those with the most critical needs.
As cold weather continues to affect the region, SCAS is urging the public to help alleviate pressures by utilising the range of healthcare options available for non-emergency needs.