MP Rachel Gilmour Secures Action to Fix ‘Erratic’ West Somerset Bus Services
New electric buses, driver training and public meetings aim to restore confidence in local transport
West Somerset MP Rachel Gilmour says long-standing complaints about unreliable bus services are finally being addressed, after months of pressure on operator First Bus.
Rachel says she launched her campaign following “endless complaints” from constituents about buses arriving late or not turning up at all — leaving some passengers stranded in Taunton late at night.
“It got to the stage where people were being deserted very late in the evening. There were obvious safety issues around that” she said.
As part of the improvements, nine new electric buses are being introduced — six of them serving the Number 28 route between Minehead and Taunton. These larger vehicles will boost seating and luggage space, and drivers are receiving new training to help passengers make the best use of onboard storage.
To tackle student travel problems, an extra morning bus is being added so college students can arrive on time. The company has also committed to a ‘Meet the Manager’ session in Minehead, giving locals a chance to raise issues directly with First Bus staff.
Gilmour says she’ll continue monitoring the service closely, with a new online contact form on her website allowing residents to report daily bus issues.
“It’s about proper communication between my constituents, myself, and First Bus — so we have tangible evidence to take to them” she explained.
The MP highlighted how unreliable services have had serious knock-on effects — from students being forced to change college plans to patients struggling to reach Musgrove Park Hospital.
“This isn’t just people having a general moan — it’s creating real problems for people’s education and health” she said.
Discussions are also underway to create a direct Minehead–Musgrove Park route, replacing the current split service that causes delays for hospital patients.
The new electric buses are already on the road, and Gilmour says she’s encouraged — but not easing up.
“They look more like trains inside. If people use the space properly, we can fit up to 76 passengers. It’s a big improvement, but I’m not giving up. I want to see real, lasting change,” she added.