First Bus and council tackling bus challenges in North Somerset
It follows a number of 'operational issues' in recent weeks - with the bus operator blaming a supply and maintenance issue at their Weston depot
Last updated 6th Jul 2024
We're told work is underway to make sure bus services and reliability is improved in North Somerset.
The council and operator First say some routes are the busiest they've ever been after new commercial routes were introduced earlier this month.
The new routes formed the largest change in bus services for years in the area - with some of these changes being supported by North Somerset Council, and are part of the council’s bus service improvement plan (BSIP), funded by the Department for Transport.
Following the changes, a supply and maintenance issue with some of their fleet at their depot in Weston-super-Mare saw cancellations and some buses running at capacity, which First have apologised for.
Bus services have also been also experiencing exceptional demand because of local rail engineering works.
North Somerset Council has sought reassurance with operator First Bus who have been tasked with making improvements to stabilise, recover and grow the network - including repairs to the bus fleet and bringing additional resources and vehicles to North Somerset to maintain reliability.
The local authority say some services are running with more capacity and higher frequencies because of an increase in demand.
Mike Bell, Leader of North Somerset Council, said: “We are committed to listening to residents in a bid to improve our bus network, making it a service where people are comfortable to leave the car at home. Our teams are monitoring the situation with First Bus closely and we are taking the necessary steps to ensure that services improve, while working to restore the confidence of our communities throughout this period of implementing bus service improvement plans.
“Passengers need a reliable and regular service. Too many people have had a poor experience in recent weeks with buses cancelled or full to capacity. We cannot ask residents to use the bus but not deliver the services needed to enable that. We will continue to hold First Bus to account and work with them and other operators to find solutions.”
Doug Claringbold, the Managing Director for First West of England, said: “Firstly, I’d like to apologise to customers who have experienced issues with our services recently. The disruption in the Weston-super-Mare area is very much a short-term blip and is being caused by an issue that is affecting the availability of our vehicles.
“Safety is our top priority, and following investigations into several incidents outside of North Somerset - but using similar engines to our fleet - we have had to undertake a series of checks and modifications to our maintenance procedures. This has meant we’ve had to withdraw some buses from service as we undertake these activities, working very closely with the vehicle manufacturers.
“Clearly, taking buses out of service affects our punctuality and reliability, but I’m pleased to report that we are now getting on top of this short-term issue and the situation is improving. It is unfortunate that this technical problem has coincided with the introduction of our new timetables across North Somerset, and while it is too early to see the results of these changes, we expect that once this short-term issue is resolved, the advanced scheduling software that we've used for the new timetables will build on the punctuality improvements it produced earlier this year."
For more information about North Somerset Council’s Bus Service Improvement Plan, visit the BSIP section on the North Somerset Council website.
When issues arise, customers should contact First Bus directly, and inform the council.
North Somerset Council and the West of England Combined Authority are working in partnership and encouraging everyone to ‘walk or wheel’ where possible, helping reach their carbon neutral goal by 2030.
When that’s not possible, they want bus travel to be the first choice over car usage. Helping ease traffic congestion and a greener way to travel.
You can find out more on the WECA website.