Devon and Cornwall Police to tweet 999 and 101 calls for 12 hours
The force say they hope to highlight the demand they face
Last updated 7th Jul 2023
Devon and Cornwall Police is set to share live real-time updates on hundreds of incidents today (Friday 7 July) as part of a 12-hour tweetathon of every contact received into the force via 999 and 101.
The event will run from 3.00pm and aims to highlight the demand the force faces on a daily basis.
In the equivalent 12-hour period last year, the force dealt with 1,570 calls: 762 of these through the emergency 999 line and 739 via the 101 non-emergency number in addition to processing 262 digital contacts. This resulted in the force creating 561 incidents and recording 151 crimes.
In the last few weeks, they have also been busier than ever before receiving over 34,800 calls to 999 in June 2023 alone – an increase of 19% versus June 2022. This is on top of almost 44,000 non-emergency contacts also received in June 2023.
Lucy Baillie, Commander for Contact and Resolution said: "We hope this initiative will give the public an insight into the diverse range of calls that come into the Contact Centre on an average Friday night, which is one of the busier times of the week.
"We regularly receive calls that should not be directed to the police and there are a number of issues that can be dealt with more effectively by contacting us online via our website for non-emergency issues.
"However, in a typical Friday night the Force also receives reports of very serious matters; including sexual assaults, road traffic collisions, domestic abuse, fights taking place linked to the night-time economy, missing people, support requests from ambulance colleagues and concerns for the welfare of vulnerable people."
Alison Hernandez, Police and Crime Commissioner for Devon, Cornwall and the Isles of Scilly, said: "I welcome this chance for the public to get a rare insight into how Devon & Cornwall Police receives and handles calls on a busy Friday night.
"Getting the right information from the caller and being able to direct the most appropriate resources to assist that member of the public is a skilled job and they have to manage multiple requests for assistance at busy times.
"The force receive over one million requests for service each year through 999 and 101 services as the Force polices one of the most popular tourist destinations in the country.
"Devon and Cornwall Police are working hard to address the challenging waiting times for calls which do not require an emergency response and alternative online methods are available to use via the Police website. 999 emergency calls will always be prioritised."
Members of the public can keep up to date with what’s happening on Twitter by following @DC_Police and keeping an eye out for the #ControlRoomLIVE hashtag.